Recognizing its 4,000 employees as EPM’s greatest asset, the project team delivered a people-centric redesign to better support well-being and performance through spaces that foster collaboration and bring value to business practices.2. EPM wanted to leverage the re-design of its iconic 15-story office building as an opportunity to transform its organizational culture-from one of hierarchical decision-making to a culture that fosters continuous improvement and superior customer experience. EPM Business Group, a public services company headquartered in Medellín, Colombia, with locations in Central America, the US, and Europe, provides services that improve the lives of more than 13 million people. Case StudyĮPM Business Group leveraged change management to achieve their business goals. When utilizing change management effectively, the workplace can be leveraged as an asset to communicate and reinforce desired business outcomes. Changes in the workplace represent an opportunity to drive business results, particularly when workplace design is aligned with business objectives, culture, policies, and processes. An organization’s employees are the engine that fuels revenue and competitive advantage. The workplace can inspire enthusiasm or dread, focus or distraction, collaboration or isolation. The workplace can be one of the most effective investments a company can make to enhance its organizational culture and employee and facility performance. Workplace changes that skip this upfront planning may be efficient-but not effective.Ĭommunicating change in work processes, policies, and rewards significantly influences resiliency when associated with workplace change. While a change in organizational culture is the most difficult to make, when aligned and integrated with changes in processes, practices, and workplace, an organization can expect to achieve greater resilience to change-achieving greater impact. When planned at project inception, a change communication program, clearly articulating the “why” driving workplace change, drives business results. This purposeful approach to workplace planning helps document a comprehensive “why” for change. Designing an adaptable workplace that aligns with organizational culture and business objectives drives business results.
While markets are rapidly changing, so too are employee demographics, technologies, and distributed work practices. Leveraging the workplace as an asset that aligns the organization’s business goals, desired culture, and processes creates a competitive advantage. Leveraging the Workplace as Business Performance Enabler “We need to align our organizational culture across departments and locations.”.“We need to break down the silos across the organization to improve product development.”.“We need to make faster and better decisions about our customer experience and delivery systems.”.“We need to get closer to our customers’ roadmaps.”.Leaders can leverage the workplace as an asset to effectively enable an organization’s business strategy by communicating compelling and inspiring key messages that the organization can rally behind.
Communicating and understanding the WHY for change is critically important for implementing successful change management.
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